Refund policy

Refund Policy

Last updated: August 8, 2026

At Avelyin, we want you to feel confident and satisfied with your purchase. If you experience an issue with your order, we offer eligible refunds within 30 days of receiving your item, subject to the conditions outlined below.

Please note that we do not accept returns or exchanges. Instead, we provide refunds only for orders that meet our refund eligibility requirements.

30-Day Refund Window

You have 30 days from the date you receive your order to request a refund.

To be considered for a refund, you must contact us within this 30-day period. Requests submitted after 30 days from delivery will not be eligible for a refund.

Refund Eligibility

To qualify for a refund, your order must meet one or more of the following conditions:

  • The item arrived damaged, defective, or unusable.
  • You received the wrong item or an incorrect variation of the product.
  • The product has a verified issue that prevents it from functioning as intended.
  • The order was affected by an error on our part.

To help us review your request, you may be required to provide:

  • Your order number.
  • A description of the issue.
  • Photos or videos showing the problem with the item.
  • Any other information needed to evaluate your request.

All refund requests are reviewed individually by our customer support team.

Non-Eligible Refunds

Refunds will not be issued for:

  • Requests made after the 30-day refund period.
  • Change of mind or personal preference.
  • Incorrect use, misuse, or damage caused by the customer.
  • Items that have been modified, altered, or damaged after delivery.
  • Normal wear and tear.
  • Failure to follow product instructions.
  • Incorrect shipping information provided by the customer.

No Returns Accepted

Avelyin does not accept physical returns of products.

If your refund request is approved, you will not be required to ship the item back unless specifically requested by our customer support team.

Once a refund has been approved, you may keep or dispose of the product according to your preference.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can investigate the issue and provide an appropriate solution.

Please include your:

  • Order number
  • Full name used for the purchase
  • Photos/videos showing the issue

This allows us to resolve your request as quickly as possible.

Refund Process

Once we receive and review your refund request, we will notify you whether your refund has been approved or denied.

If approved:

  • Your refund will be automatically processed to your original payment method.
  • Refunds are typically completed within 5–10 business days after approval.
  • Processing times may vary depending on your bank, credit card provider, or payment processor.

If you have not received your refund after the processing period, please contact your payment provider first. If the issue continues, contact us for further assistance.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee cancellation once fulfillment has started.

Contact Us

If you have any questions regarding your order or our refund policy, please contact our customer support team:

Email: remeresgddy@gmail.com

We are committed to helping our customers and will do our best to resolve any eligible issues fairly and efficiently.

Thank you for choosing Avelyin.